Extra Care - Kansas Crossing Casino | Pittsburg, KS Extra Care - Kansas Crossing Casino | Pittsburg, KS

Extra Care

We are proud to continue Extra Care, our set of standards dedicated to providing a healthy and safe environment for our team members and guests. Extra Care means we will always go above and beyond to take deliberate, careful steps to ensure a fun, rewarding experience for all.

Kansas Crossing Casino has been committed to following CDC and local Health Department recommendations surrounding the handling of COVID precautions and protocols.  With the recent changes in CDC recommendations regarding masks we have been given the approval by the Kansas Lottery to lift the mask requirement for Casino guests beginning 5/28/2021.  Effective that date masks will be encouraged but not required for any guest entering the casino.  We want to assure you that all other aspects of Health and Safety in the casino will remain and our ExtraCare program will remain in place to ensure a safe and clean environment for each of you!


    Mandatory temperature screenings for all employees and guests. No one with a confirmed temperature of 100.4°F or above will be allowed entry. 

    Crowd shields at all guest service stations. 

    Rearranged public areas (gaming areas, restaurant seating, betting terminals) and employee workstations to provide adequate social distancing. 

    Significant investment in advanced cleaning and sanitizing equipment. 

    Established rigorous cleaning protocols and training. 

    Reduced property occupancy by limiting access. 

    We are confident we can demonstrate that gaming and entertainment can be enjoyed without sacrificing the health and safety of employees or the public. 


    The last few months have been unprecedented, as everyone has been profoundly impacted by the COVID-19 pandemic. At Kansas Crossing Casino, we care deeply about our family of employees and our communities and are appreciative of what Governor Kelly and other state and local officials have done to help guide us through this crisis. 

     As a member of the Kansas business community, we stand shoulder-to-shoulder with fellow residents during this time, knowing our leaders have our best interests in-mind. However, the health and safety of our employees and guests have been, and will remain, our top priority. 

     Though it appears COVID-19 is not going away anytime soon, much has been learned about the spread and treatment of the virus, as well as the importance of social distancing and other mitigation efforts. Thankfully, we are now seeing light at the end of the tunnel, as the data suggests we are moving in a positive direction, including here in Kansas. 

     Given this, we fully support the reopening of businesses in Kansas, even if incrementally. We are anxious to reengage our employees, reconnect with patrons and, once again, add value to the local economy, but also realize protecting the health and safety of our guests and employees is paramount. 

     This is why we have developed EXTRA CARE, a new program that outlines various operational initiatives we are undertaking at Kansas Crossing Casino to keep guests, employees and communities safe as we get back to providing fun, food and entertainment. EXTRA CARE includes guidelines for each department to ensure all workspaces, gaming areas and other public spaces are sanitized and cleaned regularly. It also identifies how we will modify gaming areas to promote social distancing, including the use of spaced seating and limiting the number of people in all areas. 

    These enhanced features have been developed in accordance with recommendations from the U.S. Centers for Disease Control and Prevention (CDC), as well as the U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) and their “Guidance for Preparing Workplaces for COVID-19.” We have also consulted with public health officials to ensure all necessary precautions are being taken. In short, we are confident we can demonstrate that casino gaming and entertainment can be enjoyed without sacrificing the health and safety of employees or the public. 

    COVID-19 will likely be an ongoing concern – one that continues to develop as the virus takes its course and we identify ways to react, adapt and/or change accordingly. This is why we will continue to update our plans and modify our efforts, as needed, but our desire to reopen Kansas Crossing Casino in a safe, timely manner remains. 


    The health and safety of our employees and guests is our number one priority. 

    Thermal Non-Contact Temperature Readings. Employee and guest entrances are limited to allow our security team to conduct non-invasive temperature checks utilizing a non-contact forehead thermometer. Employees or guests with measured temperatures of 100.4°F or above will not be permitted entry to the property.  

    Physical Distancing. Guests will be advised to practice proper social distancing while standing in lines or moving around the property. Employees will be reminded to practice appropriate social distancing from guests and other employees as practical. Floor markings will be applied to indicate proper physical distancing in areas where lines could be expected. Kansas Crossing Casino will comply with established occupancy limits mandated by local or state authorities. 

    Hand Sanitizer. Touchless hand sanitizer dispensers will be placed at guest and employee entrances and contact areas, such as security podiums, lobbies, the gaming floor, restaurant entrances and administrative spaces. 

    Front of the House Signage. There will be health and hygiene reminders posted throughout the property, including the proper way to wear, handle, clean and dispose of masks. 

    Back of the House Signage. Signage will be posted throughout the property reminding employees of the proper way to wear, handle, clean and dispose masks, use gloves, wash hands, sneeze and to avoid touching their faces. 

    Employee & Guest Health Concerns. Our employees have been given clear instructions on how to respond to and report health irregularities. Employees are instructed to stay home if they do not feel well and are further instructed to contact a manager if they notice a coworker or guest who is exhibiting known symptoms of COVID-19 specifically cough and shortness of breath or difficulty breathing. 


    Kansas Crossing Casino Employees are vital to successful mitigation efforts. EXTRA CARE training is required for every employee to earn EXTRA CARE certification prior to resuming their normal work schedules. Training consists of reviewing content within this written plan and changes made to departmental standard operating procedures. 

    Hand Washing. Frequent proper hand washing with anti-bacterial soap is vital to help combat the spread of any viruses. All employees have been instructed to wash their hands, or use sanitizer when a sink is not available, as often as possible (for a minimum of 20 seconds) and after any of the following activities: sneezing, touching their face, blowing their nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving the gaming floor, going on break and before or after starting a shift. All of our team members have been explained the importance of washing their hands in reducing the spread of COVID-19. Additional signage has been placed at all hand washing stations and in all restrooms demonstrating the proper process of hand washing: wet, lather, scrub, rinse and dry. 2. 

    Departmental Training. All employees will receive training on EXTRA CARE and department specific operational changes related to safety and sanitation protocols as outlined in the Department Specific Operational Policies section below. 

    Personal Protective Equipment (PPE). Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be part of EXTRA CARE certification. Every employee will be provided two masks and required to wear one at all times while on the property. Gloves will be provided to employees whose responsibilities require them, as determined by medical experts. This would include EVS, slot attendants and security officers in direct contact with guests. 

    Daily Meetings & Timekeeping. Employee meetings will be conducted in areas that allow for appropriate physical distancing between employees. Hand sanitizer will be available at each time clock location and employees will be required to sanitize their hands after clocking in. Our leadership team will ensure constant communication and proper PPE and sanitation procedures are followed and updated using the latest guidance and recommendations from health officials. 


    A security officer will greet each guest at the security podium at the entrance. Guest entrances are limited to allow our security team to conduct non-invasive temperature checks. Guests with confirmed temperatures of 100.4°F or above will not be permitted entry to the property. Appropriate signage will also be prominently displayed outlining current physical distancing practices in use throughout the property. 


    Kansas Crossing uses cleaning products and protocols which meet EPA guidelines and are approved for and effective against viruses, bacteria and other airborne and bloodborne pathogens. We maintain continuous communication with our vendors to ensure we always have adequate cleaning supplies and PPE available so that we may preempt materials shortage that may occur. 


    The EVS team schedules have been enhanced. Their emphasis will be on frequent contact surfaces, including but not limited to: restrooms, entrances, players clubs, cage cashiers, Two Brothers Mining Co. and dining areas, kiosks, door handles, ATMs, all common area counters, slot machines, bases, chairs, and the interior of company vehicles. 


    The frequency of cleaning and sanitizing will also be increased in back of house areas with an emphasis on the employee dining rooms, employee entrance, security dispatch, employee restrooms, loading docks, offices, kitchens, time clocks, key tracers and training rooms. Landscaping equipment and outbuildings will be disinfected at least daily. Additional hand sanitizing stations and cleaning efforts will include dedicated sanitizing stands in administrative office areas, entrances to smoking areas and kitchens. 


    We have upgraded the air filters on our HVAC systems to MERV 8, significantly increasing their efficiency and ability to remove potentially harmful particles from the air. HVAC system economizers will adjust to ensure a continuous exchange of fresh air. 

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